SHIPPING AND RETURNS

Currently, we ship to Australia, Norway, Spain, Switzerland, the United Kingdom and the United States.  

We currently have 2 shipping options available. Standard shipping with a flat rate fee of £2.99 for orders below £45 and free shipping for orders over £45!

Once your order has been shipped and is on its way, you will receive a shipment confirmation email that also contains your tracking number. It takes approximately 3-5 working days for tracking information to become available.

Once your order is shipped, our estimated delivery time is between 5 to 17 working days, depending on your location.

Tracking your order is super easy! Once your tracking number becomes available, you will receive a shipment confirmation email with a link you can use to track your order.

Please note that you may receive more than one tracking number for your order, as we have multiple partners globally. 

We are more than happy to offer a refund or a replacement in the rare case that an item is defective or damaged. Please carefully inspect your products as soon as you receive them as you have 14 days to make a request through here.

To receive a refund or a replacement, we need proof of the problem in the form of a photo or video, your order number, and a short description of the issue. 

Currently, we are unable to offer a refund or a replacement if the item does not fit.

However, in the rare case that our size chart is incorrect, we are more than happy to offer a refund or a replacement.  Please carefully inspect your products as soon as you receive them as you have 14 days to make a request through here.

In order to review your request, we need proof of the sizing issue in the form of a photo or video, your order number, and a short description of the issue. Please note that we do not require for the item to be returned to us, you can choose to either donate or recycle it.

In order to review your refund request, we need proof of the issue in the form of a photo or video, your order number, and a short description of the problem. 

Once you provide us with the necessary information, your request will be reviewed, and you will receive an email update regarding the status of your request. If your refund request is accepted, you will receive an email confirming this and the refund will be credited to your original payment method within 5 to 10 working days.

In order to review your replacement request, we need proof of the issue in the form of a photo or video, your order number, and a short description of the problem. 

Once you provide us with the necessary information, your request will be reviewed, and you will receive an email update regarding the status of your request. If your replacement request is accepted, you will receive an email confirming this and an email once your order is shipped, our estimated delivery time is between 5 to 17 working days.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Petiboo. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.